: There are difficult people in all our lives. These people spend their time not doing what we want them to do, or doing things you don’t want them to do. This course will help you identify those difficult people, understand why they act that way, and teach you to not be their victim anymore. We will look at the ways to identify and assemble effective communication skills that will allow you to get those difficult people, and focus on strategies for dealing with the most difficult behaviors of the people you can’t stand.
: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
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Lesson 1
Module 1: Understanding Difficult Personalities
Introduces the most common types of difficult behaviors encountered at work and in daily life. Learners explore motivations behind behavior and develop a framework for responding assertively and professionally.
Module 2: Skillful Communication for Challenging Situations
Focuses on effective communication techniques to reduce conflict and increase cooperation. Learners practice listening to understand, speaking clearly, managing expectations, and adjusting attitudes to achieve better outcomes.
Module 3: Managing High?Conflict Individuals
Addresses strategies for handling the most challenging personalities. Learners develop skills to stand their ground, redirect conflict, and bring out more productive behaviors even in difficult interactions.
Module 4: Navigating Difficult Conversations in a Digital World
Explores the impact of technology on communication. Learners discover how phone, email, and digital messaging can escalate or resolve conflicts and how to use these tools strategically to diffuse difficult situations.
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